Overview
Alcatel-Lucent’s vision is to enrich people’s lives by transforming the way the world communicates. Born with an unparalleled ability to offer end-to-end communications solutions, Alcatel-Lucent is focused on enhancing your business experience and customer relationships through innovative, targeted communications offerings.
Alcatel-Lucent has partnered with Verizon to create the Verizon Managed Communications Solution. This next-generation private branch exchange (PBX) service seamlessly integrates all your phone lines and Internet access lines on one multichannel pipe. You get a state-of-the-art telephone system plus a secure Internet connection in a single, comprehensive communications solution that’s simple to manage and use.
Service Options
OmniPCX Office
Alcatel-Lucent OmniPCX Office is a single, integrated communications system that satisfies all your communications needs by providing advanced telephony — time division multiplexing (TDM) and Internet protocol (IP), shared secure high-speed Internet access, email and local area network (LAN) switching. This is the first true e-communication appliance that allows you to benefit from voice and data convergence while avoiding complex deployment and integration of disparate voice and data products.
This solution consists of a preconfigured server that improves enterprise efficiency by providing every staff member with next-generation voice, Internet, email and data capabilities to better serve customers.
With OmniPCX Office, you get:
- A powerful and modular architecture
- Smart and friendly telecommunications
- An integrated LAN solution
- Native voice over IP (VoIP)
- PC telephony with PIMphony
- Simple and efficient Internet access
OmniTouch Call Center Office
Alcatel-Lucent OmniTouch Call Center Office is a complete, packaged call center solution with the all-in-one convenience of OmniPCX Office. This professional solution enables your business to critically improve phone response, company greeting and other associated services. It delivers advanced call queuing and call routing functions to optimize management of a large flow of incoming calls and at the same time protect quality of service.
It allows you to:
- Improve call handling
- Handle more calls
- Optimize the efficiency and effectiveness of your company’s resources
- Control quality of service
- Monitor and anticipate incoming call flows
8 Series IP Touch Phones
As part of the Alcatel-Lucent professional line, these state-of-the-art IP Touch phones are fully featured with integrated IP connectivity and telephony, bringing you the converged power of data and voice over IP. Besides its ability to support any Web-based business application, IP Touch brings you:
- Optimized design
- High-resolution, adjustable color or grayscale displays
- Superior listening quality and ringtones
- The freedom and connectivity of Bluetooth® wireless technology
9 Series Digital Phones
Alcatel-Lucent 9 Series takes you to a new dimension in audio experience, esthetics, communications productivity and customer care. This advanced range brings the award-winning power of the Alcatel-Lucent OmniPCX Office communications servers — with their spectrum of advanced features — within even easier reach. With 9 Series phones, you get:
- Outstanding audio
- Futuristic design and optimized ergonomics
- Intuitive and comfortable operation