Benefits

Convenient Billing:

• Incoming toll-free calls are billed at the same low rate as your Verizon long distance calling plan
• All your long distance toll-free calls are sorted by toll-free number on your monthly long distance bill
• Each call detail listing displays the origination number and location, call duration and usage charge

Intelligent Network:

• Our intelligent network allows you to route incoming toll-free calls and customize your toll-free area of service according to your specific business needs

Service Options

Verizon Toll-Free Service offers the following optional, customizable features to meet your business needs.

Origination:

• Allows calls to be routed based on specific information related to the caller and / or where the caller resides

Tailored Call Coverage:

• Allows you to block calls by area code or by state

Point-of-Call or Geographic Routing:

• Allows you to arrange for calls made to a single toll-free number to be routed to an alternate destination based on each call’s point of origin
• Defines point of origin as a state or area code:
  — For example, you can divide the country into four regions with each region having a designated call center

Payphone Blocking:

• Limits calls from payphones

Enhanced Routing Features

Customizable routing of your toll-free traffic is available based on your specific business needs.

Day of Year Routing:

• Allows for a special routing plan for specific holidays or key company events

Day of Week Routing:

• Allows for the routing of calls to a single toll-free number to different answering locations depending on the time of day

Time of Day Routing:

• Allows for the routing of calls to a single toll-free number to different answering locations depending on the day of the week

Area Code / Exchange Routing:

• Allows for the routing of calls to multiple answering locations based on the originating area code or local exchange

Percent Allocation:

• Allows for the routing of calls to multiple answering locations on a percentage basis

Menu Routing:

• Lets the caller choose the path to reach a specific person, department, location or message announcement
• Prompts the caller to use the touchtone keypad to determine each step to the appropriate location
• Allows you to specify which menu options callers hear, so they can make routing decisions without the help of a live operator
• For the recording of menus or messages, provides voice talent (male or female) with a variety of tones, or you can record your own message
• Includes recording in the application installation charge
• Includes free monthly storage of messages
• Charges menus for calls only when used
• Charges only one menu per call

Alternate Routing:

• Allows you to predefine alternate routing arrangements that can be activated upon command in the event of an emergency
• Predefines up to 99 alternate routing plans per toll-free number

Toll-Free Guardian

Provides an alternate routing arrangement for domestic Verizon Toll-Free Service. If you are unable to receive toll-free calls for any reason, Verizon will provide one of the following:

• If the toll-free number that is out of service is a toll-free business line, Verizon will reroute traffic to another existing business line
• If you do not have another existing toll-free termination to accept calls from the affected service, Verizon will establish a new business line termination and reroute the affected service to this new, temporary alternate line. You must supply an existing phone number.
• Verizon will reroute to a standardized prerecorded message explaining service conditions and requesting callers to call back later. This feature is designed solely to explain service conditions and provides no media-related or other information or service. Calls will terminate after the selected message has played.

Termination

The following features relate to the customer premises and are available on Internet Dedicated Access Facilities (T1 or ISDN PRI).

Dialed Number Identification Service (DNIS):

• Provides the toll-free number that was dialed
• Routes toll-free calls appropriately and / or answers incoming toll-free calls appropriately based on the toll-free number dialed
• Improves the effectiveness of your toll-free marketing

Real-Time Automatic Number Identification (ANI):

• Provides the toll-free caller’s phone number in real time as the call is delivered
• Improves the effectiveness of your toll-free marketing and operations
• As the toll-free call is being delivered to your location, allows the ANI to be simultaneously captured by customer premises databases
• Gives the answering agents instant access to the caller’s information, making the call more efficient (and cheaper) to handle

Online Tools

The Verizon Business Customer Center is a comprehensive online tool that allows you to:

• Communicate with Verizon
• Monitor existing services
• Review invoices online
• Report on network performance

Toll-Free Service offers the following online tools:

Traffic Monitor:

• Monitor toll-free traffic activity in near real time
• Pinpoint critical information faster than ever before
• View summary information on toll-free numbers within minutes, as well as call details
• Monitor single toll-free numbers or multiple toll-free numbers

Usage and Tracking Analysis:

Access more than 65 standard reports or generate customized reports to:

• Analyze your bill charges
• Assign custom data to bill views and reports
• Manage internal cost allocations

Network Call Redirect (NCR):

• Reroute calls that would otherwise go unanswered because of busies or ring-no-answers

Toll-Free Network Manager:

• Manage traffic in near real time with this Web-based routing tool that supports disaster recovery
• Review, add, change or delete routing plans
• Define and implement alternate routing plans for disaster recovery
• Track and manage routing plan orders
• Get 24 / 7 Network Manager customer support

Enhancements

Extended Coverage

You can receive toll-free calls from Canada and the U.S. territories as well as from the entire U.S. U.S. territories include Puerto Rico, U.S. Virgin Islands, Guam and the Commonwealth of the Northern Mariana Islands (Saipan).

Customized Toll-Free Area of Service

You can customize the specific areas where you want to be able to receive toll-free calls. Your toll-free area of service can be customized by state, by local access and transport area (LATA), by area code or by local exchange.