Benefits

A partnership with the experts at Verizon provides a wide range of benefits.

Low TCO	Managing world-class networks is a high-maintenance, capital / resource-intensive endeavor fraught with risk. Outsourcing to an industry leader like Verizon can help cut your TCO.
Network Reliability	Verizon’s network is reliable, readily available and highly secure, and includes speedy fault isolation and restoration times.
Freedom	Our 6,500-person support team operates round the clock, 365 days a year, so you can focus on areas of excellence that will put your business on the map.
Vanguard Technology	Staying on top of the technology curve is too expensive and resource-intensive for many businesses. Verizon has the people and expertise to efficiently evaluate and incorporate emerging technologies.

Facts

For more than 16 years, we’ve been helping companies manage their networks with flexible solutions, world-class services, global reach and vanguard technology.

The Management System

Over the past five years alone, we’ve invested more than $100 million to build one of the industry’s finest management systems.

Automated Infrastructure

We’re one of the first providers to automate and integrate our infrastructure end-to-end to improve customer network performance and speed up fault resolution.

Industry-Leading Service-level Agreements

Our service-level agreements (SLAs) guarantee a 3.5-hour fault resolution time to repair, which is 30 minutes faster than anywhere else.*

Proven Processes and Methodology

Verizon Business is an established leader in advanced network management, recognized for best-in-class service and innovation:

• 2005 Frost & Sullivan Customer Service Leadership Award
• ISO 9001:2000 Certification
• ITIL (Best Practices) Pink Elephant Assessment
• 2006 Technology Managers Forum Best Practices Award
• InfoWorld 100 Award for Innovation

Transport Neutral

Verizon can manage your network over third-party transport providers — not just our own.

Flexibility

Whether you need a fully outsourced solution, would like us to co-manage your network, or simply need monitoring and fault notification services, Verizon can customize the right solution for your business.

Full-Spectrum Technological Command

Verizon can manage a wide range of networks, including Private IP, Frame Relay, ATM, Private Line and VPN.

Best Practices

For more than 16 years, we’ve been helping to plan, design, implement, monitor and upgrade over 3,600 customer networks in more than 142 countries.

Customer Premises Equipment Maintenance Expertise

Verizon provides data and voice maintenance services for hundreds of leading companies — our breadth of solutions, national presence and outstanding track record make us a strong partner for your business success.